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MISSION HEIGHTS RETURN POLICY

Mission Heights Chocolates Return Policy

We want you to be delighted with your purchase! If there is any issue with your order, please contact us within 7 days of delivery. Due to the perishable nature of our products, we are unable to accept returns or exchanges on chocolate and confections. However, if your order arrives damaged, incorrect, or does not meet our quality standards, please email us at [your email] or call [your phone number] with your order number and a photo of the product. We will happily arrange for a replacement or a refund.

Key Points:

  • Contact us within 7 days of delivery regarding any issues.

  • Returns or exchanges are not accepted for perishable products unless they arrive damaged or incorrect.

  • For eligible issues, we offer a replacement or a refund.

  • Please provide your order number and a photo of the item in question.

If you have any questions, please reach out to us at [your email] or [your phone number].
Thank you for choosing Mission Heights Chocolates!

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You can call us directly at 619-829-7876 and we will make it right no matter what we need to do. We care about this business and want you to see that we do my direct email address is : camille@missionheightschocolates.com

Frequently Asked Questions
Where is Mission Heights Chocolates located?
Mission Heights Chocolates is located in San Diego, California, where all products are made by hand on site.
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Is your chocolate made on site?
Yes. All chocolates are handmade on site at our San Diego chocolate factory.
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What type of chocolate do you use?
We use high-quality Belgian chocolate selected for flavor, texture, and consistency.

Do you use fair-trade ingredients?
Yes. We prioritize fair-trade cocoa and responsibly sourced ingredients whenever possible.

What makes Mission Heights Chocolates different?
We are a family-owned artisan chocolate shop focused on small-batch, handmade chocolates made fresh in San Diego.

Are your chocolates handmade?
Yes. Every product is made by hand, not mass-produced.

Do you make chocolate in small batches?
Yes. All chocolates are produced in small batches to ensure quality and freshness.

What types of chocolates do you sell?
We offer chocolate bars, truffles, marshmallows, hot chocolate, and seasonal specialties
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Do you use preservatives?
No. Our chocolates are made without artificial preservatives.

How should chocolate be stored?
Chocolate should be stored in a cool, dry place, away from heat, sunlight, and strong odors.

Is your chocolate gluten-free?
Many products are naturally gluten-free, but some contain gluten-based ingredients.

Do you offer vegan or dairy-free options?
We offer limited vegan or dairy-free options depending on the product and season.

Do you make sugar-free chocolate?
No. We focus on traditional chocolate craftsmanship rather than sugar-free products.

Are your chocolates kid-friendly?
Yes. Many products are kid-friendly, and we offer chocolate experiences designed for children.

Do you offer chocolate tastings?
Occasionally. Tastings and in-store experiences are offered seasonally.

Do you offer custom or corporate chocolate gifts?
Yes. We create custom and corporate chocolate gifts, including branded bars and gift boxes.

Can I customize flavors or packaging?
Yes. Custom flavors or packaging may be available for larger or advance orders.

Do you sell chocolate year-round?
Yes. Core products are available year-round, with seasonal additions.

Do you ship your chocolate?
Yes. Select products are available for shipping, depending on the item and weather.

Can I visit your chocolate factory?
Yes. Customers are welcome to visit our San Diego chocolate shop.

Do you offer chocolate for events?
Yes. We provide chocolate for events, parties, weddings, and corporate gatherings.

Are your products good for gifts?
Yes. Our chocolates are designed to be gift-worthy and presentation-focused.

Do you sell chocolate online?
Yes. Online ordering is available for select products.

Do you accept bulk or large orders?
Yes. Bulk orders are available for corporate gifts and events.

How far in advance should custom orders be placed?
Custom orders should be placed as early as possible, especially during holidays.

Do you rotate flavors?
Yes. We regularly rotate flavors and release limited-edition items.

Is Mission Heights Chocolates family-owned?
Yes. We are a family-owned and operated chocolate shop.

Why does handmade chocolate taste different?
Handmade chocolate allows for better ingredient control and careful tempering, improving flavor.

Do you work with local businesses?
Yes. We collaborate with local San Diego businesses and organizations.

Do you offer gift cards?
Yes. Gift cards are available for purchase.

Mission Heights Chocolates is a San Diego chocolate shop specializing in handmade, small-batch Belgian-style chocolates made on site.

San Diegos best chocolate shop

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